Disclaimers, Privacy, Accessibility & Terms of Use



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Please read the following Disclaimers, Policies, and Terms of Use (these “Terms”), including Privacy Policies, carefully before using this website (“site”) , located at the domain displayed in your browser’s address bar, or participating in any online features, services and/or programs offered by us Travelcare, Inc (“we,” “our,” or “us”), including, but not limited to, our mobile responsive version of this site, web pages, articles, posts, or blogs (each, a component of this site and collectively or individually referenced as “site”, “website”, or “Web Properties”). These Terms are in effect for all of our Web Properties.


Notice of Privacy Practices


If you have any questions about this Notice or would like further information, please contact our Privacy Officer at (248) 552-0620.

Your Health Care Information – Protecting Your Privacy

We are required by law to protect the privacy of health information that may reveal your identity, and to provide you with a copy of this Notice which describes the health information privacy practices of Travelcare, Inc. A copy of our current notice will always be posted in our reception area. You will also be able to obtain your own copies by accessing our website at www.NewlandMedical.com, calling our office at (248) 552-0620, or asking for one at the time of your next visit.

Travelcare, Inc’s Responsibilities

It is your right as a patient to be informed of Travelcare, Inc’s legal duties with respect to protection of the privacy of your personal health information.

Travelcare, Inc is required to:

  • Maintain the privacy of your health information
  • Provide you with a notice of the legal duties and privacy practices regarding protected health information collected and maintained about you
  • Abide by the terms of this notice

Travelcare, Inc reserves the right to change the terms of the Notice of Privacy Practices and make the new notice provisions effective for all protected health information that it maintains. Travelcare, Inc also reserves the right to change the terms of its notice with respect to any applicable more limited uses and disclosures.

Travelcare, Inc will promptly revise and distribute its notice whenever Travelcare, Inc makes a substantial change to any of its privacy practices.

Travelcare, Inc will not use or disclose your health information without your authorization, except as described in this notice.

Requirement for Acknowledgement of Notice of Privacy Practices

We will ask you to sign a form that will serve as an acknowledgement that you have received this Notice of Privacy Practices.

Your Health Information Rights

If you wish to use any of the following rights with respect to your health information, please contact your physician or nurse. You will be asked to make your request in writing.

You have the right to:

  • Inspect and get a copy of your health record.
  • With exceptions, you have the right to look at and obtain a copy of your health care record. You may need to pay a fee if you want a copy of your medical record.
  • We will usually respond to your request within 30 days. If we need extra time to respond, we will notify you in writing to explain the reason for the delay and when you can expect to have a final answer to your request.
  • Request to challenge or correct your health information. If you believe your health information is not correct, you may ask us to change/correct the information. You will be asked to make this request in writing and give a reason as to why your health record should be changed. We may deny your request if we did not create the information you want changed or for certain other reasons. If we deny your request, we will provide you a written explanation. You may respond with a statement of disagreement to be appended to the information you wanted amended.

For example, if you believe that information in your medical history is incorrect, such as your birth date, you may request that this information be amended.

  • Request additional privacy protections. You may limit how your health information is used. You may ask us to limit the information given to family and friends or those who help in emergencies. Travelcare, Inc is not required to agree to these restrictions, but if we do agree, we will abide by our agreement (except in an emergency). All requests for restriction must be in writing.
  • Receive confidential communications. You have the right to request that Travelcare, Inc communicate your health information to you in different ways or places. For example, you may ask that we contact you at home instead of at work. Or, you may ask to learn about your health status in a private area or by a letter to a private address. Travelcare, Inc shall accommodate reasonable requests. To request more confidential communications, please write to your physician. Please specify in your request how or where you wish to be contacted, and how payment for your healthcare will be handled if we communicate with you through this alternative method or location.
  • Receive a record of disclosures of your health information. In some cases, you may ask for a list of those who received information from your medical records. The list must include the dates of each disclosure, a short description of what information was given and why it was given. We must give you this list within 60 days unless we give you notice that we need an extra 30 days. We will not charge you for the first list, but can charge you if you ask for a list more than once a year. The list will not include disclosures before April 14, 2003 or disclosure (a) for treatment, payment, health care operations, (b) as authorized by you, and (c) for certain other activities, including disclosures to you.

For example, you may request an accounting of disclosures made from your health record in the last year to the State for disease reporting.

  • Obtain a paper copy of the notice upon request. A paper copy of this Notice will be given to you even if you have received this Notice on our web site or by electronic mail (e-mail). Even if you received a copy of the Notice before, you may still be asked to sign that you have received the Notice.

Uses and Disclosures for Treatment, Payment and Health Care Operations

Without your written permission, Travelcare, Inc can use and release your health information or share it with others in order to treat your condition, obtain payment for that treatment, and run our normal business operations.

Travelcare, Inc may use or disclose your health information for treatment.

Travelcare, Inc may use or release your health information in order to provide treatment to you or to coordinate or manage your health care.

Example: Your information may be disclosed from one physician to another if they are consulting each other in relation to your care and treatment.

Example: A doctor may use the information in your medical record to decide what treatment, such as a type of drug, best meets your medical needs. The treatment chosen will be written in your medical record, so that other health care professionals can make the best decisions for your care.

Example: Travelcare, Inc may contact you, either orally or in writing with regard to your treatment. We may also use your health information to provide you with an appointment reminder, schedule a lab or x-ray test, call a prescription to your pharmacy or to continue your care.

Example: Travelcare, Inc may send you information about treatment alternatives or other health related services (including newsletters) that may be of interest to you.

Travelcare, Inc may use or disclose your health information for payment.

Travelcare, Inc may use or disclose your health information to obtain payment for services we provide to you.

Example: Travelcare, Inc must send a bill that gives your name, your diagnosis, and the care you received to your insurance company. We will give this information to help get payment for your medical bills. We may also share information about you with your health insurance company to determine whether it will cover your treatment or to obtain necessary pre-approval before providing you with treatment.

We may disclose your health information to another health care provider or entity subject to the federal privacy rules so they can obtain payment.

Travelcare, Inc may use or disclose your health information for routine health care operations.

Travelcare, Inc may use or disclose your health information in connection with our health care operation. Your diagnosis, treatment, and results may help improve the quality or cost of care we give our patients. These quality and cost improvement activities may include:

  • Reviewing the performance of health care providers
  • Looking at the success of your treatment and comparing the success to other patients
  • Calling a patient and leaving a reminder message for a scheduled appointment
  • Healthcare review or accreditation reviewers
  • Making hospice or home health care arrangements
  • Conducting training programs, certification, licensing or credentialing activities
  • Medical review, auditing, and legal services
  • Business management, planning and development

Example: Travelcare, Inc may look at your health information and decide that another treatment or a new service we offer may interest you. For example, we may contact a cancer patient to notify them that we have a new cancer research facility that offers new treatments.

Example: Travelcare, Inc may use information found in your medical record, such as your name, address and phone number to contact you for our fund-raising purposes. For example, we may want to raise money to improve the health of our community and contact you for a donation.

Example: We may also share your health information with another company that performs business services for us. If so, we will have a written contract to ensure that this company also protects the privacy of your health information.

Uses or Disclosures of Your Protected Health Information Permitted Without Your Authorization.
Travelcare, Inc may use or disclose your health information, and share it with others, in order to treat you in an emergency or to meet important public needs. We will not be required to obtain your written authorization, consent, or any other type of permission before using or disclosing your information for the following reasons:

As Required by Law:

Travelcare, Inc may use or disclose protected health information if we are required by law to do so. We will comply with and limit the information to only what is necessary by law. Uses or disclosures required by federal privacy rule and limited by the more protective requirements of state law include the following:

  • Disclosures about victims of elderly or child abuse
  • Disclosures for judicial and administrative proceedings
  • Disclosures for law enforcement purposes

Public health:

As required by law, Travelcare, Inc may need to report your health information to help prevent or control disease, injury or disability. This may include information for:

  • Disease, injury and vital statistic reporting
  • Child abuse reporting
  • Food and Drug Administration
  • Poison control

We may need your written permission to disclose health information or information taken from your mental health records or HIV test results.

Example: We may disclose your protected health information (excluding mental health, alcohol or drug abuse or developmental disabled or HIV test result) without your authorization to the Food and Drug Administration (FDA) to: (1) report or track product defects or problems; (2) repair, replace, or recall defective or dangerous products; or (3) monitor the performance of a product after it has been approved for use by the general public.

Travelcare, Inc may disclose your HIV test result without your authorization to a person that may have sustained a contact that carries a potential for transmission of HIV.

Travelcare, Inc may disclose your protected health information that is reasonably related to a work related illness or injury if an application for workers’ compensation has been filed.

Health oversight activities:

Travelcare, Inc will not disclose HIV test results to health care oversight agencies without an authorization. Travelcare, Inc may disclose your mental health, alcohol or drug abuse or developmental disability related health information to the Department of Health and Family Services, to the county for coordination of human services and to a representative of the board on aging and long-term care. We may give your health information to health oversight agencies, including agencies who monitor or regulate hospitals, clinics, or other health care providers to be certain you are given the correct and proper care.

Judicial and Administrative Proceedings:

Travelcare, Inc may disclose your protected health information if we are ordered to do so by a court that is handling a lawsuit or other dispute. We may also disclose your information in response to a subpoena, discovery request, or other lawful request.

Law enforcement:

Travelcare, Inc may disclose your protected health information to law enforcement officials in response to subpoenas under a court order, and signed by a judge, or other lawful processes, concerning crime victims, suspicious deaths, crimes on our premises, reporting crimes in emergencies, and for purposes of identifying or locating a suspect or other person. We may disclose your health information to correctional institutions or law enforcement personnel for certain purposes if you are an inmate or are in lawful custody.

Coroner or Medical Examiner:

In the unfortunate event of your death, we may disclose your protected health information that is not an HIV test result or related to mental health, alcohol or drug abuse and developmental disabilities to a coroner or medical examiner. This may be necessary, for example, to determine the cause of death.

Funeral Director:

Travelcare, Inc may use or disclose your HIV test result to a funeral director.

For organ, eye or tissue donation purposes:

Travelcare, Inc may give your health information to people who obtain, store, or transplant organs, eyes, or tissue of people who have died.


Travelcare, Inc may use or disclose your protected health information for research purposes if the researcher has obtained your permission or fulfilled the stringent privacy requirements of state and federal law. Such research might help us to improve care or develop new treatments. Depending on the research, you may be able to refuse the use of your health information.

To avoid a serious threat to health or safety:

We may release some of your medical record to people in authority if we think that it will prevent or lessen a serious or imminent danger to yourself or the safety and health of other people.

Disclosures for specialized government functions:

Travelcare, Inc may disclose protected health information excluding mental health, alcohol or drug abuse or developmental disabled or HIV test result for national security, for protection of the President, and for medical suitability determination of Armed Forces personnel to a state or federal agency.

Workers compensation:

Travelcare, Inc may disclose protected health information reasonably related to a workers’ compensation injury.

To those involved with your care or payment of your care:

If family members or close friends are helping care for you or helping you pay your medical bills, we may give health information about you to those people to the extent necessary for them to help with your care or payment for your care. The information may include your name and location within our facility. We must give you enough information so you can decide if you want other people involved with your care to have information from your medical records. If you are unable to agree or object to such disclosure we may give information as necessary to determine that it is in your best interest based on professional judgment.

HIV test results:

Your HIV test results, if any, may be disclosed as set forth in Wisconsin Statutes 252.15 (5)(a).

State Regulatory Bodies:

We may disclose to state agencies who require us to submit information such as births, deaths, and to cancer registries.

Travelcare, Inc has attempted to explain with this notice the circumstances where state law may be more protective than the federal privacy rule and provides greater privacy protection.

Except for the situations listed above and treatment, payment or health care operation purposes, the use or disclosure of your health information requires Travelcare, Inc to obtain your written authorization.

You may withdraw your authorization in writing at any time by submitting your written withdrawal to Travelcare, Inc’s Privacy Officer. Your revocation will not affect any use or disclosures while your permission was in effect.

Patient Complaint Process

If you believe your privacy rights have been violated, you may file a complaint with Travelcare, Inc or with the Secretary of the Department of Health and Human Services. There will be no retaliation against you for filing a complaint.

To file a complaint with Travelcare, Inc please contact the Travelcare, Inc Privacy Officer who will provide you with the necessary assistance.

Privacy Officer – Travelcare, Inc

22301 Foster Winter Drive
Second Floor
Southfield, MI 48075
Phone: (248) 552-0620
Fax: (248) 552-8602

Effective Date:

This Notice of Privacy Practice is effective as of April 14, 2003.


Travelcare, Inc will not share any personal information with any other entity or person without your consent or authorization, unless required by law or in accordance with our HIPAA Notice of Privacy Practices when related to your medical information.

Please contact our office directly via phone or in person for any information related to our HIPAA Privacy Practices, Policies, and/or Notices. Contact information can be found on the contacts page of this Website.

Your privacy is important to us. It is Travelcare, Inc policy to respect your privacy regarding any information we may collect from you across our site and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent and in some cases explicit authorization. We also let you know why we’re collecting it and how it will be used.

We only retain collected personal information for as long as necessary to provide you with your requested service or other requests. What data we store, we and or our service providers will protect information within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law or by way of your authorization.

By submitting comments, information or feedback to us through email and/or this Website or associated Web Properties, you agree that the information submitted will be subject to our Privacy Notice herein and, when applicable, our practice HIPAA Privacy Policy.

This site may use tracking cookies to assess the use and function of the site and its availability. Travelcare, Inc and its contractors and partners may use “cookies” to keep track of visit(s) and the overall use of our site. Data collected is not identifiable to an individual and has no purpose to target any individual specifically other than to assess non-identifiable site use statistics. USE OF THIS SITE IS YOUR ACCEPTANCE OF US USING TRACKING COOKIES OR OTHER MEANS OF COLLECTING SITE VISITOR STATISTICS AND ONLY FUNCTION IF YOUR SOFTWARE [BROWSER] ACCESSING THE SITE ALLOWS SUCH DATA COLLECTION. If you would prefer not to receive cookies, you may be able to alter your browser’s configuration to refuse cookies or choose not to use this site.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Social Features. Certain functionality on the Web Properties is specifically designed to permit interactions that you initiate between the Website, Web Properties and third party websites or services, including third party social networks (“Social Features”). Examples of Social Features include enabling you to transmit content to the Web Properties from your account on a third party website or service, and to “like” or “share” our content on the Web Properties to other websites or services.

If you choose to use Social Features, information you post or provide access to may be publicly displayed on a third party website or a window to the third party website on this Website by the provider of the Social Feature that you use. Similarly, if you post information on a third party platform that references Travelcare, Inc, your post may be published on the third party website or through a window on this Website of the third party website and in accordance with the terms of the third party website or service. In addition, both Travelcare, Inc and the third party may have access to certain information about you and your use of the third party site or service. In addition, we may receive information about you if other users of a third party website give us access to their profiles and you are one of their “connections,” or information about you is otherwise accessible through your “connections” web pages, profile pages, or similar pages on a social networking or other third party website or interactive service.

The information available to us in connection with Social Features may be subject to this Privacy Notice. The information collected and stored by the third parties remains subject to those third parties’ privacy practices, including whether the third parties continue to share information with us, the types of information shared, and your choices with regard to what is visible to others on those third party websites or services.

Your Agreement and Acceptance. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us. If you do not accept our privacy policies and practices, you have the right to not use this Website and acknowledge and agree that you will interact with us in person, via telephone, and/or by traditional mail. Contact information can be found on our contact page of this website or by other traditional means.


Travelcare, Inc is committed to making continued progress toward ensuring that our Website is accessible to individuals with disabilities and, to the best of our ability, making continued progress in order to maintain w3 standards.

Travelcare, Inc is committed to facilitating the accessibility and usability of the our Website for all people with disabilities.  We perform tests on existing portions of our Website to identify usability issues and otherwise make continued progress to improve accessibility of our Website.

This Web Accessibility Policy (the “Policy”) indicates that we have undertaken, and continue to undertake, reasonable efforts to ensure that the applicable pages on all of the Website meets the standards set forth by the World Wide Web Consortium’s Web Content Accessibility Guidelines at at least the minimal accepted level of the WCAG. This Policy is linked to on the Website’s web pages.

We are committed to improving any areas of the our Website that may not comply with acceptable levels of accessibility and welcome any feedback or recommendations to help us continue to progress forward as technology and standards evolve along side of our website and web properties. If a visitor to our Website determines that a web page does not meet the goals and standards set forth in this Policy, with notification, we will promptly undertake reasonable efforts to conform such web page, or provide a reasonable alternative.

Please direct any questions regarding this Policy or any concerns regarding the accessibility of a web page on this Website by calling or mailing us at our contact information listed on our contacts page of this website or any page footer containing our contact information.

Web Security Statement

At Travelcare, Inc, we vow to keep any information that we collect via our web site confidential. This includes your name, address, email address and other information that you disclose. The data you provide us is used to process the services you have requested and is only accessed by authorized personnel.

We will notify you of whether the information you are providing is being submitted through a secure or unsecured site. (When you come across a web page that is secured, your browser will likely display a “closed lock” or other symbol to inform you that SSL has been enabled. The web address should also now start with “https://” rather than “http://”. In a nutshell, SSL allows a secure connection between your web browser and a web server. This secure information “tunnel” is being widely adopted by numerous companies for client services, from credit card purchases to online banking transactions.)

Sending an email directly to an email address that is found on our web site is not considered secure. We have identified areas of the web site that are secure and encourage you to only submit highly sensitive and/or personal information through those sites.

The information that is gathered through our web site is not shared with any entities outside of Travelcare, Inc, unless you have specifically authorized us to share that information or if law requires it.

Please note that additional web sites are linked through our web site as a convenience for our users. Travelcare, Inc is not responsible for the privacy practices of other sites and when you leave our web site, we encourage you to be aware and read the privacy statements of those sites to ensure your privacy and confidentiality.

By using our web site, you consent to the collection and use of your information by Travelcare, Inc as detailed in our Privacy Statement. If we ever make changes to our Privacy Statement, we will post any changes on this page so that you are constantly aware of the information we collect and the ways in which we use it.

Legal Statement

All content is for educational purposes and is not to be used as the basis for treatment of any condition or illness or as a substitute for a physician’s advice. This site does not constitute an attempt to practice medicine nor does it establish a doctor-patient or hospital-patient relationship.

While the site attempts to remain current, health care information changes rapidly and thus the site should not be relied upon as comprehensive or error-free. The web site reserves the right to change this disclaimer or other terms and policies from time to time.

You should not use this information to diagnose or treat health problems or as a substitute for a physician’s examination and advice.


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